Freight Shipping Policy – Steelmade Furnishings

Less-Than-Truckload Freight Shipping, also known as LTL Freight, is an alternative to parcel carriers like UPS and FedEx that use large trucks to move pallets of goods or materials across the country.

Your order is carefully packaged on top of a wooden pallet for easy handling by fork lifts. The pallet is loaded onto a large semi-trailer for transport to a regional distribution center. Depending on your location the pallet is then loaded onto a smaller truck for final delivery or may continue to your address in a large tractor-trailer.

Things to consider when receiving your LTL Delivery

LTL Shipments often take a few more days to deliver than parcel carriers like FedEx
LTL Shipments require someone to be at home to sign for and receive the delivery.
If you have a narrow driveway, no turnaround, or low-hanging trees it may not be possible for the truck to reach your home. Drivers work hard to make things as convenient as possible but it may be necessary to unload the shipment on a curb or at the end of the driveway. Be sure to visit with the dispatcher when you schedule your delivery about any special circumstances you may have so that they can assist you in receiving your delivery. If they find you do not have access for a full-sized semi-trailer they may be able to transfer the pallet to a smaller box truck for easier delivery.
Missed delivery appointments will result in a redelivery charge so it is very important to keep the appointment.

***EXTREMELY IMPORTANT***

We work hard to ensure that your order is properly packaged to prevent damage during shipping. Despite these precautions, rough handling by the trucking companies can result in damage to your order. It is vital that you note any damage to the order in writing on the delivery receipt before accepting the shipment, and make sure you take photos of the damage as evidence. The freight industry has rigged the insurance process in their favor and if these steps are not taken they will automatically deny any claims against them. Failure to follow these steps may result in additional shipping and replacement costs for both of us.

If you have any questions about LTL Freight Shipments please use the chat function at the bottom of the website to speak with one of our reps or email us directly at info@steelmadefurnishings.com and we will respond promptly. Thanks!